Why Zoom is not installed, error 1012

One of the most common situations that occurs when installing Zoom is error 1012, which prevents you from continuing the process you started earlier. Below we will consider the reasons why it occurs, and what to do to fix the unpleasant problem.

What is it, reasons

Error installing Zoom 1012 is a common situation that often occurs on PCs and laptops. When the corresponding window appears, the installation of the program is interrupted. As a rule, the problem appears on Windows 7 and older operating systems, as well as when using older versions of browsers, but there are exceptions to the rule. Sometimes the Zoom error also occurs on Windows 10 (we’ll see why this happens below).


A common reason is the TSL protocol is disabled in the Internet Explorer web browser settings. Sometimes the system throws an error due to server side crashes or missing update.

How to fix

The considered situation is very unpleasant and requires prompt decisions on the part of the user. This is especially true when you urgently need to start a conference, and the program refuses to install. In such a situation, the question arises what to do to solve the problem.

Method number 1

If you are using IE (Internet Explorer) , the main reason why Zoom won’t install is to disable TSL. To correct the situation, it must be turned on. Take the following steps:

  • Start IE;
  • Click on the gear in the upper right corner;


  • go to Internet Options, and then Advanced;
  • enable the Use TSL 1.1 /1.2 function;


  • click the Apply and OK buttons in turn.
  • close your web browser.

Method number 2

The considered method of eliminating error 1012 in Zoom is considered the most effective. If it didn’t work for some reason, follow these steps:

  • Go to browser properties.
  • Go to the Advanced section.
  • Click on the Reset button.


  • Confirm this task in a new window.
  • Wait for the procedure to complete.

Now check again if you get error 1012 during the installation process or not.

Method number 3

Another way to fix the problem on Zoom is to update Windows OS to the latest version. As a rule, this process takes place automatically. If the issue cannot be resolved, take the following steps:

  1. Follow the link microsoft.com/en-us/software-download/windows10.
  2. Click on the Update Now button.

If done correctly, error 1012 should be gone.

If you cannot solve the problem on your computer or laptop, you can install Zoom on your phone or tablet. As a rule, this is not necessary, because after completing the steps discussed above, the error 1012 should go away. At the same time, you should not confuse it with error 1006, because the latter appears when the Internet is weak. All that is required to eliminate it is to restore the normal speed of the Network.


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